Within 5 days
We'll confirm that we've got your complaint, and give you the name of the person who's looking into it.
Within 4 weeks
Within 8 weeks
If you have a complaint please contact our Customer Satisfaction Manager at:
Allianz Insurance plc, PO Box 223, Huddersfield
Alternatively phone: 0345 075 2028
If you're not satisfied with our final response, or with our reasons for not getting back to you sooner, you can take your complaint to the Financial Ombudsman Service (FOS), which offers a free, independent complaint resolution service.
You have the right to refer your complaint to the Financial Ombudsman, free of charge â€“ but you must do so within six months of the date of the final response letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
The Financial Ombudsman Service
Telephone: 0800 0234567 or 0300 1239123
Using our complaints procedure or contacting the FOS does not affect your legal rights.